Shipping policy
BIG TIME SG PTE. LTD.
Thank you for shopping with BIG TIME SG PTE. LTD. Please read our Ordering & Shipping Policy carefully before placing an order through our online store. By placing an order, you acknowledge that you have read and understood this policy.
1. Order Placement
All orders must be placed through our online store.
Customers are responsible for ensuring that all order details, including product selection, model number, quantity, shipping address, contact number and email address, are accurate before completing their purchase.
All orders are subject to product availability and acceptance by BIG TIME SG PTE. LTD.
Once an order has been placed, changes or cancellations may not be possible if the order has already been processed or dispatched.
We reserve the right to cancel or decline an order due to stock unavailability, pricing errors, suspected fraudulent activity or other reasonable circumstances. Any payment received for a cancelled order will be refunded accordingly, subject to applicable laws.
2. Payment
Full payment must be received before an order is processed and shipped.
Payments must be made through the payment methods available at checkout.
Orders will only be processed after payment has been successfully confirmed.
If a payment is unsuccessful or cannot be verified, we reserve the right to delay or cancel the order.
3. Order Processing
Orders are generally processed within 1–3 business days after payment confirmation, excluding weekends and Singapore public holidays.
Processing times may be longer during peak periods, promotional campaigns or when additional verification is required.
Orders placed outside business hours, on weekends or on public holidays will generally be processed on the next business day.
Order processing time is separate from the estimated shipping and delivery time.
Customers will receive an order confirmation and, where applicable, a shipping confirmation with tracking details once the order has been dispatched.
4. Local Shipping and Delivery (Singapore)
Local orders within Singapore are subject to a flat-rate delivery fee, which will be displayed at checkout before payment is completed.
The applicable delivery fee will be charged per order, as indicated during checkout.
Orders are generally processed within 1–3 business days after payment confirmation. Actual delivery times may vary depending on the courier service and delivery location.
Delivery timeframes are estimates only and are not guaranteed.
Customers must ensure that the shipping address and contact details provided are accurate and complete.
Additional delivery or re-delivery charges may apply if a parcel cannot be delivered due to an incorrect address, unsuccessful delivery or other circumstances attributable to the customer.
5. International Shipping
We offer international shipping to selected countries only.
Only countries available for selection at checkout are eligible for direct online purchases.
If your country is not listed at checkout, you will be unable to complete your purchase directly through our website. Please email ops@bigtimesgp.com to enquire about shipping availability and possible arrangements. Any such arrangement will be subject to our confirmation.
International shipping fees will be displayed at checkout where applicable.
Delivery times vary depending on the destination country, courier service, customs clearance and local delivery arrangements. All delivery timeframes are estimates and are not guaranteed.
Customers are responsible for checking whether the ordered watches and related products can be imported into their destination country.
5.1 Customs Duties and Taxes
All import duties, taxes, customs clearance fees and any other charges imposed by the destination country are solely the responsibility of the buyer.
These charges are not included in the product price or shipping fee unless expressly stated otherwise at checkout.
Buyers are responsible for paying all applicable charges directly to the relevant customs authorities, courier or other designated parties.
BIG TIME SG PTE. LTD. will not be responsible for these charges incurred on international orders.
Buyers are advised to check the applicable import regulations and potential charges in their destination country before placing an order.
Buyers must comply with the destination country's import requirements and provide any information or documentation reasonably required for customs clearance.
Customs inspections, clearance procedures and import restrictions may cause delays beyond our control.
5.2 Refusal of International Delivery
Buyers are responsible for accepting delivery of their orders and paying all applicable import duties, taxes, customs clearance fees and other charges imposed by the destination country.
If a buyer refuses to accept delivery or fails to pay the required charges, resulting in the parcel being held, abandoned, returned to Singapore or disposed of by the courier or customs authorities, the buyer shall be responsible for any associated costs, including return shipping fees, storage fees, customs charges and other handling fees, where applicable.
If the parcel is returned to us, any refund request will be assessed in accordance with our Return & Exchange Policy and applicable laws. Original shipping fees and additional costs incurred may be deducted from an approved refund where permitted by law.
If the parcel is abandoned, destroyed or otherwise becomes unrecoverable due to the buyer's refusal to accept delivery or failure to pay the required charges, a refund may not be available, subject to applicable laws.
BIG TIME SG PTE. LTD. shall not be responsible for losses or additional charges arising from a buyer's refusal to accept delivery or failure to comply with the destination country's import requirements, except where required by applicable law.
6. Courier Service and Tracking
We generally use FedEx, DHL and SingPost for delivery, depending on the destination, parcel requirements, availability and operational considerations.
The courier service will be selected by BIG TIME SG PTE. LTD. Customers cannot select a specific courier at checkout.
Where tracking is available, tracking details will be provided after the order has been dispatched.
Once a parcel has been handed over to the courier, delivery is subject to the courier's service conditions and procedures.
We will assist with reasonable enquiries regarding delayed, lost or damaged shipments where appropriate.
7. Shipping Costs for Returns, Exchanges and Warranty Claims
Unless otherwise agreed in writing or required by applicable law:
Customers are responsible for all shipping costs associated with returning products to us for exchanges, change-of-mind requests, warranty assessments, repairs or other after-sales matters.
For international orders, customers are responsible for shipping costs to return products to Singapore, including any applicable customs duties, taxes, clearance fees or handling charges.
If a replacement or exchanged product is approved, the shipping cost for sending the replacement product to the customer will be communicated before the arrangement is confirmed.
Return shipping costs will not be reimbursed unless required by applicable law or expressly agreed by BIG TIME SG PTE. LTD.
Please refer to our Return & Exchange Policy and Warranty Policy for the applicable terms and conditions.
8. Delivery Issues and Damaged Parcels
Customers should inspect their parcels upon receipt and contact us promptly if a parcel appears damaged, tampered with or incomplete.
Missing items, incorrect products or visible transit damage should preferably be reported within 48 hours of delivery, together with the order number and supporting photographs.
We may request photographs, packaging details or other information to assist with our assessment and any courier investigation.
If a shipment is delayed, lost or damaged during transit, we will assist with the necessary enquiries with the courier where appropriate.
Any resolution will be handled in accordance with the circumstances of the case and applicable laws.
9. Incorrect Address, Failed Delivery and Unclaimed Parcels
Customers are responsible for ensuring that their shipping address and contact details are accurate at the time of checkout.
If a parcel is returned to us because of an incorrect address, failed delivery, refusal to accept delivery or failure to collect the parcel, additional shipping or handling charges may apply before the parcel can be resent.
For international parcels, the consequences and costs associated with refusal of delivery are also subject to Section 5.2 of this policy.
Any refund for a returned or unclaimed parcel will be assessed in accordance with our Return & Exchange Policy and applicable laws.
10. Order Cancellation
Cancellation requests must be submitted as soon as possible after an order is placed.
Cancellation requests cannot be guaranteed once an order has entered processing, been packed or been handed over to the courier.
Orders that have already been dispatched will be handled in accordance with our Return & Exchange Policy.
Approved refunds will generally be processed using the original payment method where practicable. The time taken for the refund to appear may depend on the payment provider.
11. Contact Us
For enquiries regarding orders, shipping, delivery or after-sales assistance, please contact:
BIG TIME SG PTE. LTD.
Email: ops@bigtimesgp.com
Please include your order number and a brief description of your enquiry so that we can assist you more efficiently.
12. Policy Updates
BIG TIME SG PTE. LTD. reserves the right to update this policy from time to time. Any revised policy will be published on our online store and will take effect from the date of publication, subject to applicable laws.
By placing an order through our online store, you acknowledge that you have read and understood this Ordering & Shipping Policy.