After Sales Support
General (Rhythm Clocks):
The defective clock must be accompanied by the receipt endorsed by Authorised Dealer.
A handling fee of $50 per clock will be levied for clocks without the above mentioned endorsements.
Customer who seeks warranty service agrees to be bound by the decision that BIG Time SG Pte. Ltd. reserves the right to refuse a warranty claim or repair request in their discretion.
Rhythm Clocks Warranty period:
Analog Alarm clock- 1 month
Digital Alarm clock, Table clock, Wall clock - 6 months
All other Clocks >200sgd - 1 year
General (Watches):
The defective watch must be accompanied by the Orient International Guarantee Certificate endorsed by BOTH Authorised Distributor AND Authorised Dealer.
A handling fee of $80 per watch will be levied ($120 for Orient Star or Special Edition watches) for watches purchased from online sellers, non-authorised dealers or Guarantee Certificate without the above mentioned endorsements.
Customer who seeks warranty service agrees to be bound by the decision that BIG Time SG Pte. Ltd. reserves the right to refuse a warranty claim or repair request in their discretion.
SPECIAL PRIVILEGE:
3-Year Warranty for Orient/Orient Star Guarantee Certificate endorsed by BOTH BIG Time SG Pte Ltd AND and any of its Authorised Dealers [Valid for purchases made from 1st July 2026].
1-Year Extended Warranty for Orient/Orient Star Guarantee Certificate endorsed by BOTH BIG Time SG Pte Ltd AND and any of its Authorised Dealers [Valid for purchases made between 1st April 2021 till 30th June 2026].
EXCLUSIONS :
Glass, bracelet/strap, battery failure and any damage(s) caused by any misuse, neglect, improper use testing, accident, negligence, unauthorised attempts to open, tamper, repair or modify, or excessive wear and tear.
Please refer to the link stated below for a better understanding of the warranty coverage.
https://www.orient-watch.com/terms-of-guarantee
Charges :
| Type | Entry-Model | Mid-Line | High-End |
| Battery Replacement | From $6 | From $10 | From $15 |
| > Battery Replacement (screwed-down back, chronograph, slim-batt) | From $8 | From $12 | From $18 |
| Caseback Gasket | From $3 | From $3 | From $3 |
| Glass Replacement | From $35 | From $45 | From $66 |
| > Glass Replacement (irregular dimensions, odd shape, sapphire) | From $56 | From $66 | From $87 |
| Stem Replacement | From $24 | From $35 | From $56 |
| Stem + Crown Replacement | From $27 | From $38 | From $56 |
| > Stem + Crown Replacement (screwed-down crown, signed) | From $26 | From $36 | From $74 |
| Leather Band | From $22 | From $36 | From $65 |
| Metal Band | From $32 | From $53 | From $100 |
| Minor Servicing | From $25 | From $35 | From $60 |
| Major Servicing | From $50 | From $80 | From $120 |
Prices subject to changes without prior notice.
Last updated: 21st May 2026